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BCS Nottingham & Derby Branch

3rd Monday Event

RPR – a problem diagnosis method for IT peop by Paul Offord

Date: Monday, 16th February 2009
Time: 19:00 (tea & coffee available from 18:30)
Location: Novotel, Bostock Lane, Long Eaton, Nottingham, NG10 4EP (map)
Price: Free! (non-members welcome)
Status: Went Ahead

Download this Presentation

Many thanks to everyone who attended this event, and to Paul Offord for providing the presentation for us. A copy of the presentation is available. To download a copy click here.

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Method-based problem diagnosis is rarely understood and even more rarely practiced, and yet it offers an effective means to solving intermittent or long-running IT problems. In this presentation Paul outlines an IT-specific problem resolution method called Rapid Problem Resolution (RPR) that is fast, predictable and very reliable.

In an interactive style Paul covers:

  • The difficulty in resolving recurring performance & stability problems
  • How grey problems challenge current IT support organisations
  • Why typical approaches and methods are unreliable in this area
  • How and why RPR is 99.96% successful
  • Two finance industry case studies

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